Terms & Conditions - Southern Eland

We understand that our clients require samples in order to assess product quality and texture.

Southern Eland's sample policy is as follows:

Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
Damage to any part of sample or packaging will result in samples not being accepted for return.
Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.

All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Formats we do not accept: Word files, .GIF, .JPEG (under 600dpi), PowerPoint.
Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
Amendments made to proofs will result in a delay to deliver date. Should you require changes, we will issue a new layout for final proofing before production commences.

Artwork not received in the correct format will attract a redrawing fee of R350 . This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R150 per change.
Orders cancelled after layouts have been generated will be charged at R300.
We allow 2 changes to artworks after which we charge R300 per hour.

Please note for all electronic payments, stock will not be released / cleared for production until the funds have been cleared in our account.
We accept MasterCard, Visa and Debit cards
Stock will only be released when payment reflects in our bank accounts. To avoid delays, please pay into our matching bank account so that payment is cleared immediately .
Payments from outside South Africa take between 4 and 7 working days to clear. Here again, orders will only be released into production once payment reflects in our bank account..
Please contact our Accounts Department on accounts@southerneland.com to confirm that we have received your proof of payment.
Southern Eland cannot be held responsible for missed deadlines if payments are made with the wrong reference , or if you do not send proof of payment to the our Accounts Department
Unbranded orders will only be packed after the funds have been cleared in our account.
Production on unbranded orders will only commence once the invoice has been paid in full and the funds have cleared in our account
Production on branded orders will only commence once the invoice value has been paid and the funds have cleared in our accounts
Orders will only be released only once the full payment reflects in our bank account.

Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
All cancellations must be sent in writing.
Once an order to the value of R3000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
If a custom manufactured order is cancelled after artwork approval, it will be subject to a 15% admin fee.
All manufactured orders not paid in full within 5 working days after completion will incur an interest charge of 5%.
Orders cancelled after layouts have been generated will be charged at R300 per layout completed.
Please note, no cancellation of orders will be accepted once final artwork approval and payment has been sent through to us
Returned orders are subject to a 15% handling and admin fee. Please do not return orders without approval from the our Customer Service Team. Orders sent through before approval will not be accepted. No custom manufactured item will be accepted on return
We do not accept returns on discontinued stock unless there is a quality problem.
Please note all cancellation fees need to be paid before a new order can be processed